the national performance evaluation on public hospitals
My mother is a doctor and leads the obstetrics department at a major hospital. Managing such a busy department, with over a hundred staff members, is a challenging task. In recent years, administrative responsibilities in healthcare management have become increasingly complex, that I can observe a significant surge in her phone call frequency. In 2019, new official guidelines for public hospital performance evaluation were introduced, leading to an annual grading campaign. This evaluation is based on 26 measurable metrics derived from the hospital’s operational data. ...
