consumer self-selection bias in online reviews
This is from the Game Changer podcast:Behind the Stars: Uncovering the Biases in Online Reviews | with Tommaso Bondi. Link to the podcast website. The podcast features Tommaso Bondi (link to his webpage) and his paper Alone, Together: A Model of Social (Mis)Learning from Consumer Reviews. The problem roots in cultural markets, like movies, music, books where consumers discover and experience the product without knowing their exact utilities ex-ante. To decide which product to consume, we might utilitze reviews to gauge the unknown utility. So are these reviews reliable? At first sight, it seems that if there are sufficiently large number of reviews, the aggregate scores converges to a sound estimate of the real quality. ...
